Privacy policy
Last updated: July 23, 2026
This Privacy Policy describes how 3 Hours a Week ("we", "us", or "our") collects, uses and discloses your personal information when you visit go.3hoursaweek.com, purchase our products through our Shopify-powered checkout, use our services, or otherwise communicate with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" means any customer, website visitor or other person who interacts with our Services.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal and regulatory requirements.
When we make changes, we will publish the revised Privacy Policy and update the "Last updated" date above.
2. How We Collect and Use Your Personal Information
The personal information we collect depends on how you interact with us.
We may use your personal information to:
> Process and fulfil purchases.
> Provide access to digital products and resources you have purchased.
> Communicate with you about your purchase.
> Provide customer support.
> Send marketing communications where you have chosen to receive them.
> Maintain and improve our Services.
> Detect or prevent fraud or misuse.
> Comply with legal, accounting and tax obligations.
> Enforce our terms and protect our legal rights.
3. Personal Information We Collect
Information You Provide to Us
Depending on how you interact with our Services, this may include:
Contact information: such as your name and email address.
Order information: such as your name, billing information, email address, products purchased and transaction details.
Customer support information: information you provide when contacting us with a question or support request.
Payment information is processed through our Shopify-powered checkout and applicable payment providers. We do not directly store your complete credit or debit card details.
Information Collected Automatically
When you visit our website or checkout, certain information may be collected automatically through cookies, pixels and similar technologies.
This may include:
> IP address and general location.
> Browser and device information.
> Information about how you access and use our website.
> Information about your interactions with our Services.
Information From Service Providers
We use third-party providers to operate parts of our Services, including:
Hostinger: website hosting and related website services.
Shopify: ecommerce infrastructure, checkout and order processing.
Payment providers: secure processing of payments made through Shopify checkout.
Other service providers may be used for functions such as analytics, advertising, email delivery and digital-product delivery where applicable.
4. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our Services, including to:
Service providers: such as our website host, ecommerce provider, payment providers, analytics providers, email providers and other businesses that perform services on our behalf.
Legal and regulatory authorities: where disclosure is required or authorised by law or reasonably necessary to protect our rights, customers or business.
We do not sell lists of customer personal information.
5. Cookies and Similar Technologies
Our website and Shopify-powered checkout may use cookies and similar technologies to operate properly, remember preferences, understand website usage, process transactions, measure advertising performance and improve our Services.
Most browsers allow you to control or disable cookies through their settings. Disabling certain cookies may affect the operation of some website or checkout features.
Shopify also provides information about the cookies used in connection with its services.
6. Overseas Processing and Disclosure
Some of the third-party service providers we use, including ecommerce, hosting, payment, analytics, email and technology providers, may process, store or access personal information outside Australia.
Where personal information is disclosed to overseas recipients, we take reasonable steps as required by applicable Australian privacy law in relation to the handling of that information.
The countries in which information may be processed or disclosed can vary depending on the service provider and infrastructure being used.
7. Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We also use established third-party providers, including Hostinger and Shopify, for important parts of our website and ecommerce infrastructure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for purposes including providing purchased products and services, maintaining transaction and customer records, providing support, resolving disputes and meeting legal, accounting and tax requirements.
8. Access, Correction and Other Privacy Requests
Depending on applicable law and your circumstances, you may have rights concerning your personal information.
You may contact us to:
> Request access to personal information we hold about you.
> Ask us to correct inaccurate or out-of-date personal information.
> Request deletion of personal information where applicable and subject to our legal and record-keeping obligations.
> Ask questions about how we handle your personal information.
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails. You may still receive necessary transactional or service-related communications concerning purchases you have made.
9. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
Please provide enough information for us to understand and investigate your concern. We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the relevant privacy or data-protection authority in your jurisdiction.
10. Third-Party Websites and Services
Our Services may contain links to or integrate with third-party websites and services, including Shopify.
Third parties may have their own privacy policies and practices. We encourage you to review their policies when using their services.
11. Contact Us
If you have any questions about our privacy practices, wish to make a complaint, or want to exercise your data rights, please contact us at:
> Email: info@3hoursaweek.com
> Website Support Page: https://go.3hoursaweek.com/contact